Terms & Conditions

  1. Surf Inn Suites
  2. Terms & Conditions

Cancellation & Prepayment Policies

Flexible – 7 days

  • The guest can cancel free of charge until 7 days before arrival. The guest will be charged the cost of the first night if they cancel in the 7 days before arrival.
  • The guest will be charged a prepayment of the cost of the first night + tax after reservation.

Date changes for non-refundable bookings

We allow guests to change dates on their own:

  • Once for their booking, 7 days or more before check-in
  • For the same or higher price as their original booking
  • For the same booking conditions and room type

Cancellation Exceptions

Grace Period

  • No fees charged for bookings canceled within 1 hours of booking

Children policies

  • Children of all ages are allowed.
  • Children under 8 years old stay for free.
  • Children that are 9 years old and older pay $10 per night per child.

Guest Payment Options

We accept the following credit cards:

  • Visa, Mastercard, Discover, American Express
  •  Credit cards used for reservations must be present at check in time to be verified along with valid ID. Name on reservations must match name on credit cards.
  • Virtual Card payment is not accepted

Internet, Parking, Smoking & Pets

Internet

  • WiFi is available in public areas and is free of charge.

Parking

  • 1 Free parking space per room reserved. Vehicles only.

Pets

  • Pets are not allowed. Emotional animals are not allowed. Only Service animals are allowed.

Smoking

  • Smoking, vaping and Marijuana are not allowed inside rooms and balconies. Smoking is only allowed in designed areas.
  • $250 fine is charged for smoking and vaping.

Guest Information

Check-in & Check-out Times

  • Check-in from 3:00 PM to 6:00 PM. For late check in, after 6 PM, please call the front desk office to make arrangements.
  • Check-out is before 11:00 AM

Guest Address Details

  • Guests must provide their address details when they book

Guest Phone Number

  • Guests must provide a phone number when they book

Age Limit

  • Minimum Age: 18
  • Maximum Age: No age limit

Damage deposit

You require a damage deposit from guests:

  • Guests pay a damage deposit of: US$200
  • We collect your damage deposit by: Credit card or Cash
  • We collect this from your guests: On arrival/li>
  • We return your damage deposit by: Credit card or Cash
  • We return this to your guests: The day they check out